Returns & Exchanges

If for any reason you want to exchange or refund your Aielle shoes (less the cost of shipping), you may do so within 30 days of receiving your pair as long as they have not been worn except for an initial indoor test wear.

If you have stretched them out (i.e. worn them around the house all day) or worn them outside, we cannot accept an exchange/refund request as we cannot restock the pair.

If your Aielle shoes are worn but you are still having fit issues, please do email us at and we will work with you to find a solution. We want you to be completely satisfied!

Please note that we do not provide return shipping labels for exchanges or refunds.

To initiate an exchange or return, please email us at with your return/exchange request and send your unworn pair to:


Attn: Returns/Exchanges

Icadiye mah. Kurtcelebi sok. 43/11, 34674 Uskudar


Please include a note with your name and email address / best contact information in the return shipment.

Thank you!